Career Details
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Career Details

11-1021.00 - General and Operations Managers


Plan, direct, or coordinate the operations of public or private sector organizations, overseeing multiple departments or locations. Duties and responsibilities include formulating policies, managing daily operations, and planning the use of materials and human resources, but are too diverse and general in nature to be classified in any one functional area of management or administration, such as personnel, purchasing, or administrative services. Usually manage through subordinate supervisors. Excludes First-Line Supervisors.


Key Facts
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Bright Outlook
1
Career Details
Green Job
Career Details
Current Employment
2,124,100
Estimate
Forecasted Employment
2,275,200
Estimate
Change in Employment
+151,100
Estimate
Change in Employment %
+7.1%
Estimate
Tasks
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Tasks
The tasks listed below can be performed to prepare you for a career in this field.
Core
  • Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales, or distribution of products.
  • Review financial statements, sales or activity reports, or other performance data to measure productivity or goal achievement or to identify areas needing cost reduction or program improvement.
  • Direct administrative activities directly related to making products or providing services.
  • Prepare staff work schedules and assign specific duties.
  • Monitor suppliers to ensure that they efficiently and effectively provide needed goods or services within budgetary limits.
  • Direct or coordinate financial or budget activities to fund operations, maximize investments, or increase efficiency.
  • Establish or implement departmental policies, goals, objectives, or procedures in conjunction with board members, organization officials, or staff members.
  • Perform personnel functions, such as selection, training, or evaluation.
  • Plan or direct activities, such as sales promotions, that require coordination with other department managers.
Supplemental
  • Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory.
  • Develop or implement product-marketing strategies, including advertising campaigns or sales promotions.
  • Direct non-merchandising departments of businesses, such as advertising or purchasing.
  • Recommend locations for new facilities, or oversee the remodeling or renovating of current facilities.
  • Plan store layouts or design displays.
  • Implement or oversee environmental management or sustainability programs addressing issues such as recycling, conservation, or waste management.
  • Set prices or credit terms for goods or services, based on forecasts of customer demand.
  • Manage the movement of goods into and out of production facilities to ensure efficiency, effectiveness, or sustainability of operations.
All data sourced from US Department of Labor, Employment & Training Administration O*Net Database.
Knowledge
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Knowledge

The items listed below are organized into sections that contain knowledge useful for pursuing a career in this field. Each section also contains a "Percentage of Importance" statistic that shows how relevant an item is to the occupation.
 Administration and Management
  • 87%
    Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
 Customer and Personal Service
  • 79%
    Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
 Personnel and Human Resources
  • 75%
    Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
 English Language
  • 74%
    Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
 Mathematics
  • 71%
    Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
 Clerical
  • 70%
    Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
 Economics and Accounting
  • 69%
    Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.
 Sales and Marketing
  • 69%
    Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
 Production and Processing
  • 68%
    Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
 Computers and Electronics
  • 67%
    Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
 Public Safety and Security
  • 62%
    Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
 Education and Training
  • 59%
    Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
 Law and Government
  • 59%
    Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
 Psychology
  • 54%
    Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
 Mechanical
  • 54%
    Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
 Communications and Media
  • 52%
    Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.
 Building and Construction
  • 50%
    Knowledge of materials, methods, and the tools involved in the construction or repair of houses, buildings, or other structures such as highways and roads.
 Telecommunications
  • 50%
    Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
All data sourced from US Department of Labor, Employment & Training Administration O*Net Database.
Tools
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Tools
The tools listed below include machines, equipment, tools, and software that is useful for individuals who are interested in this career.
 Fluid mechanics equipment
  • Vacuum test chambers
 Computers
  • Laptop computers
  • Personal digital assistants PDA
  • Point of sale POS systems
  • Desktop computers
  • Personal computers
 Computer data input devices
  • Credit card processing machines
  • Magnetic card readers
  • Computer scanners
 Duplicating machines
  • Photocopying equipment
 Cameras
  • Digital cameras
All data sourced from US Department of Labor, Employment & Training Administration O*Net Database.
Technology
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Technology
The technologies listed below include machines, equipment, tools, and software that is useful for individuals who are interested in this career.
 Business function specific software
  • ADP Workforce NowHOT
  • Human resource management software HRMS
  • Human resources software
  • Oracle TaleoHOT
  • Personnel scheduling software
  • LSA Visual Easy Lean
  • ConfluenceHOT
  • Microsoft ProjectHOT
  • Microsoft SharePointHOT
  • Oracle Primavera Enterprise Project Portfolio ManagementHOT
  • Realization Streamliner
  • Slack
  • Inventory management software
  • Google DriveHOT
  • Microsoft OfficeHOT
  • Google AdWordsHOT
  • HubSpot softwareHOT
  • Marketo Marketing AutomationHOT
 Finance accounting and enterprise resource planning ERP software
  • Fund accounting software
  • Intuit QuickBooksHOT
  • Sage 50 Accounting
  • Tax software
  • Deacom ERPHOT
  • Microsoft DynamicsHOT
  • Microsoft Dynamics GPHOT
  • NetSuite ERPHOT
  • Oracle Fusion ApplicationsHOT
  • Oracle HyperionHOT
  • Oracle JD Edwards EnterpriseOneHOT
  • Oracle PeopleSoftHOT
  • Oracle PeopleSoft FinancialsHOT
  • SAPHOT
  • SAP Business ObjectsHOT
  • Delphi Technology
  • Oracle E-Business Suite Financials
  • Sage MAS 500
  • Kronos Workforce Payroll
  • Kronos Workforce Timekeeper
  • Payroll software
 Content authoring and editing software
  • Adobe Systems Adobe Creative CloudHOT
  • Adobe Systems Adobe PhotoshopHOT
  • Microsoft VisioHOT
  • Apple Final Cut Pro
  • Flipgrid
  • Screencastify
  • YouTubeHOT
  • Evernote
  • Google DocsHOT
  • Microsoft OneNote
  • Microsoft WordHOT
  • Apple Keynote
  • Google Slides
  • Microsoft PowerPointHOT
  • FacebookHOT
  • LinkedInHOT
  • Microsoft FrontPage
  • Social media sitesHOT
  • Calendar and scheduling software
  • Microsoft ExcelHOT
  • Microsoft Publisher
 Content management software
  • Atlassian JIRAHOT
  • Adobe Systems Adobe AcrobatHOT
  • Dropbox
 Data management and query software
  • AMG Teleran SalesInSync
  • ActionWare
  • Avidian Technologies Prophet
  • Blackbaud The Raiser's Edge
  • HEAT Software GoldMine
  • Maximizer Software Maximizer Enterprise
  • NetSuite NetCRM
  • Oracle Eloqua
  • Sage ACT!
  • Salesforce softwareHOT
  • Salesforce.com Salesforce CRM
  • Software on Sailboats Desktop Sales Manager
  • Sugar CRM
  • Vanguard Software Vanguard Sales Manager
  • vtiger CRM
  • Apache HadoopHOT
  • Teradata DatabaseHOT
  • SAP Crystal ReportsHOT
  • Airtable
  • Amazon Web Services AWS softwareHOT
  • Blackboard software
  • Data entry softwareHOT
  • FileMaker Pro
  • Microsoft AccessHOT
  • Microsoft SQL ServerHOT
  • Oracle softwareHOT
  • Savant MobileRanger
  • Structured query language SQLHOT
  • YardiHOT
  • Datawatch Monarch
  • Google AnalyticsHOT
  • LexisNexis
  • CA Erwin Data Modeler
  • PostgreSQLHOT
  • Customer information control system CICS
  • IBM Cognos ImpromptuHOT
  • MicroStrategyHOT
  • Oracle Business Intelligence Enterprise EditionHOT
  • Qlik Tech QlikViewHOT
  • TableauHOT
 Development software
  • PuppetHOT
  • Microsoft Visual BasicHOT
  • Microsoft Visual Basic for Applications VBAHOT
  • Extensible markup language XMLHOT
  • IBM InfoSphere DataStage
  • RHOT
 Industry specific software
  • InnQuest Software roomMaster
  • Autodesk AutoCADHOT
  • IBM SPSS StatisticsHOT
  • MinitabHOT
  • SASHOT
  • StataCorp Stata
  • The MathWorks MATLABHOT
  • Supervisory control and data acquisition SCADA softwareHOT
  • Dynamic Energy Systems MedAct
  • Medical condition coding softwareHOT
  • Point of sale POS software
  • CNC Mastercam
  • Computer aided manufacturing CAM software
  • Siemens NX for Manufacturing
 Network applications software
  • Eko
  • Microsoft Internet Explorer
  • Mozilla Firefox
  • SeaMonkey
 Networking software
  • CitrixHOT
  • IBM Domino
 Operating environment software
  • Apple macOSHOT
  • Job control language JCL
  • Microsoft WindowsHOT
  • Oracle SolarisHOT
  • Shell scriptHOT
 Information exchange software
  • IBM NotesHOT
  • Microsoft ExchangeHOT
  • Microsoft OutlookHOT
  • Mozilla Thunderbird
  • GroupMe
  • Geographic information system GIS softwareHOT
 System management software
  • IBM Power Systems software
  • Splunk EnterpriseHOT
All data sourced from US Department of Labor, Employment & Training Administration O*Net Database.
Certifications
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Certifications
The certifications listed below are useful to pursue if you are interested in a career in this field.
 Specialty
 Advanced
 Unknown
  • IBM Certified Associate BPM Developer - WebSphere Lombardi Edition V7.2
    1133 Westchester Avenue White Plains, NY 10604404-238-1234 (outside U.S.)

  • SAP Certified Development Associate - SAP Business One Release 9.0
    3999 West Chester Pike, Newtown Square, PA 19073888-227-1727

  • SAP Certified Application Associate - Administration and Operations with SAP BW 7.3 and SAP BI 4.0
    3999 West Chester Pike, Newtown Square, PA 19073888-227-1727

  • TS: Managing Projects with Microsoft Project 2010
    One Microsoft Way, Redmond, WA 98052-6399

  • IBM Certified Associate - Maximo Asset Management V7.5
    1133 Westchester Avenue White Plains, NY 10604404-238-1234 (outside U.S.)

 Product/Equipment
  • IBM Certified Deployment Professional -- Rational Portfolio Manager
    1133 Westchester Avenue White Plains, NY 10604404-238-1234 (outside U.S.)

  • IBM Certified BPM Developer - WebSphere Lombardi Edition V7.2
    1133 Westchester Avenue White Plains, NY 10604404-238-1234 (outside U.S.)

  • IBM Certified BPM Application Developer - Business Process Manager Express or Standard Edition V7.5.
    1133 Westchester Avenue White Plains, NY 10604404-238-1234 (outside U.S.)

  • IBM Certified BPM Analyst - Blueworks Live; Business Process Manager Express or Standard Edition V7.
    1133 Westchester Avenue White Plains, NY 10604404-238-1234 (outside U.S.)

  • IBM Certified BPM Program Manager - WebSphere Lombardi Edition V7.2
    1133 Westchester Avenue White Plains, NY 10604404-238-1234 (outside U.S.)

  • IBM Certified Integration Developer - Business Process Manager Advanced V7.5
    1133 Westchester Avenue White Plains, NY 10604404-238-1234 (outside U.S.)

  • IBM Certified Deployment Professional - Business Process Manager Advanced V7.5.1
    1133 Westchester Avenue White Plains, NY 10604404-238-1234 (outside U.S.)

  • IBM Certified Integration Developer - Business Process Manager Advanced V8.0
    1133 Westchester Avenue White Plains, NY 10604404-238-1234 (outside U.S.)

  • IBM Certified BPM Analyst - Blueworks Live; Business Process Manager Express or Standard Edition V8.
    1133 Westchester Avenue White Plains, NY 10604404-238-1234 (outside U.S.)

  • IBM Certified BPM Application Developer - Business Process Manager Express or Standard Edition V8.0
    1133 Westchester Avenue White Plains, NY 10604404-238-1234 (outside U.S.)

  • IBM Certified Deployment Professional - Business Process Manager Advanced V7.5.1
    1133 Westchester Avenue White Plains, NY 10604404-238-1234 (outside U.S.)

  • SAP Certified Technology Associate - Business Process Monitoring for SAP Solution Manager 7.1 SP03
    3999 West Chester Pike, Newtown Square, PA 19073888-227-1727

  • Certified DCO Architect
    One Rogers Street Cambridge, MA 02142-159

  • Certified Next-Best-Action Consultant
    One Rogers Street Cambridge, MA 02142-159

  • Certified Senior Next-Best-Action Consultant
    One Rogers Street Cambridge, MA 02142-159

  • Certified Integration Specialist
    One Rogers Street Cambridge, MA 02142-159

  • Certified Reporting Specialist
    One Rogers Street Cambridge, MA 02142-159

  • SAP Certified Application Associate - SAP Business One 8.8
    3999 West Chester Pike, Newtown Square, PA 19073888-227-1727

  • SAP Certified Application Associate - SAP Business One 9.0
    3999 West Chester Pike, Newtown Square, PA 19073888-227-1727

  • SAP Certified Development Associate with SAP Business One Release 9.0
    3999 West Chester Pike, Newtown Square, PA 19073888-227-1727

  • SAP Certified Application Associate - Business Intelligence with SAP BW 7.3 and SAP BI 4.0
    3999 West Chester Pike, Newtown Square, PA 19073888-227-1727

  • SAP Certified Application Associate - Business Intelligence with SAP BW 7.4 & SAP BI 4.1
    3999 West Chester Pike, Newtown Square, PA 19073888-227-1727

  • SAP Certified Application Associate- Business Intelligence with SAP NetWeaver 7.0
    3999 West Chester Pike, Newtown Square, PA 19073888-227-1727

  • SAP Certified Application Associate - Enterprise Asset Management with SAP ERP 6.0 EhP5
    3999 West Chester Pike, Newtown Square, PA 19073888-227-1727

  • SAP Certified Application Associate - Enterprise Asset Management with SAP ERP 6.0 EhP6
    3999 West Chester Pike, Newtown Square, PA 19073888-227-1727

  • SAP Certified Application Associate - Quality Management with SAP ERP 6.0 EHP5
    3999 West Chester Pike, Newtown Square, PA 19073888-227-1727

  • SAP Certified Application Associate - Production - Planning & Manufacturing with SAP ERP 6.0 EHP4
    3999 West Chester Pike, Newtown Square, PA 19073888-227-1727

  • Oracle Insurance Policy Administration Configuration 9 Essentials
    500 Oracle Parkway, Redwood Shores, CA 94065800-833-3536

  • IBM Certified Associate Developer - OpenPages Fundamentals
    1133 Westchester Avenue White Plains, NY 10604404-238-1234 (outside U.S.)

  • IBM Certified Solution Designer - Sterling Order Management V9.2
    1133 Westchester Avenue White Plains, NY 10604404-238-1234 (outside U.S.)

  • IBM Certified Deployment Professional - Sterling Order Management V9.1
    1133 Westchester Avenue White Plains, NY 10604404-238-1234 (outside U.S.)

  • IBM Certified Solution Implementer - Sterling B2B Integrator V5.2
    1133 Westchester Avenue White Plains, NY 10604404-238-1234 (outside U.S.)

  • IBM Certified Deployment Professional -- Rational Portfolio Manager
    1133 Westchester Avenue White Plains, NY 10604404-238-1234 (outside U.S.)

  • IBM Certified Advanced Deployment Professional - IBM Service Management Asset Management V4
    1133 Westchester Avenue White Plains, NY 10604404-238-1234 (outside U.S.)

  • IBM Certified Application Development - TRIRIGA Application Platform V3.2.1
    1133 Westchester Avenue White Plains, NY 10604404-238-1234 (outside U.S.)

  • IBM Certified Infrastructure Deployment Professional - Maximo Asset Management V7.5
    1133 Westchester Avenue White Plains, NY 10604404-238-1234 (outside U.S.)

  • IBM Certified Solution Advisor - Maximo Asset Management Solutions V3
    1133 Westchester Avenue White Plains, NY 10604404-238-1234 (outside U.S.)

  • Managing Office 365 Identities and Requirements
    One Microsoft Way, Redmond, WA 98052-6399

  • Developing Microsoft Azure Solutions
    One Microsoft Way, Redmond, WA 98052-6399

  • Oracle Communications Unified Communications Suite 7 Essentials
    500 Oracle Parkway, Redwood Shores, CA 94065800-833-3536

  • Oracle Communications WebRTC Session Controller 7 Implementation Essentials
    500 Oracle Parkway, Redwood Shores, CA 94065800-833-3536

  • Oracle Communications Session Border Controller Implementation Essentials
    500 Oracle Parkway, Redwood Shores, CA 94065800-833-3536

  • Oracle Argus Safety 7 Implementation Essentials
    500 Oracle Parkway, Redwood Shores, CA 94065800-833-3536

  • Oracle Argus Safety Suite 6 Essentials
    500 Oracle Parkway, Redwood Shores, CA 94065800-833-3536

  • IBM Certified Associate - Endpoint Manager V9.0
    1133 Westchester Avenue White Plains, NY 10604404-238-1234 (outside U.S.)

  • IBM Certified Deployment Professional - Maximo Asset Management V7.5
    1133 Westchester Avenue White Plains, NY 10604404-238-1234 (outside U.S.)

  • IBM Certified Associate Application Developer - TRIRIGA Application Platform V3.2.1
    1133 Westchester Avenue White Plains, NY 10604404-238-1234 (outside U.S.)

  • IBM Certified Deployment Professional - Tivoli Netcool/OMNIbus V7.4
    1133 Westchester Avenue White Plains, NY 10604404-238-1234 (outside U.S.)

  • IBM Certified Deployment Professional - Emptoris Contract Management V10
    1133 Westchester Avenue White Plains, NY 10604404-238-1234 (outside U.S.)

  • IBM Certified Deployment Professional - Content Manager OnDemand for MP and zOS V9.0
    1133 Westchester Avenue White Plains, NY 10604404-238-1234 (outside U.S.)

  • IBM Certified Deployment Professional - Content Manager OnDemand for iSeries V9.0
    1133 Westchester Avenue White Plains, NY 10604404-238-1234 (outside U.S.)

  • IBM Certified Implementation Professional - Digital Analytics V9
    1133 Westchester Avenue White Plains, NY 10604404-238-1234 (outside U.S.)

  • IBM Certified Advanced Developer - Risk Information Governance for InfoSphere
    1133 Westchester Avenue White Plains, NY 10604404-238-1234 (outside U.S.)

 Core
All data sourced from US Department of Labor, Employment & Training Administration O*Net Database.
Licensing
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Licensing
The licensing information below is organized into sections and is useful for pursuing if you are interested in a career in this field.
No specific licensing information is listed for this occupation in the area you have selected.
All data sourced from US Department of Labor, Employment & Training Administration O*Net Database.
Related Programs
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Programs related to this career, offered by participating institution(s), are listed below.

Clicking on the Degree programs in the list below will take you away from the Careers page.
INSTITUTION
PROGRAMS
Brightpoint Community College
Eastern Shore Community College
Germanna Community College
J Sargeant Reynolds Community College
Laurel Ridge Community College
Mountain Gateway Community College
New River Community College
Northern Virginia Community College
Paul D. Camp Community College
Piedmont Virginia Community College
Rappahannock Community College
Southside Virginia Community College
Southwest Virginia Community College
Tidewater Community College
Virginia Highlands Community College
Virginia Peninsula Community College
Virginia Western Community College
Wytheville Community College
Jobs
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