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11-3012.00 - Administrative Services Managers


Plan, direct, or coordinate one or more administrative services of an organization, such as records and information management, mail distribution, and other office support services.


Key Facts
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Bright Outlook
Career Details
Green Job
Career Details
Current Employment
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Forecasted Employment
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Change in Employment
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Change in Employment %
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Tasks
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Tasks
The tasks listed below can be performed to prepare you for a career in this field.
Core
  • Set goals and deadlines for the department.
  • Prepare and review operational reports and schedules to ensure accuracy and efficiency.
  • Analyze internal processes and recommend and implement procedural or policy changes to improve operations, such as supply changes or the disposal of records.
  • Acquire, distribute and store supplies.
  • Conduct classes to teach procedures to staff.
Generic
  • Communicate with and provide guidance for external vendors and service providers to ensure the organization, department, or work unit's business needs are met.
  • Develop operational standards and procedures for the work unit or department.
  • Establish work procedures or schedules to organize the daily work of administrative staff.
  • Learn to operate new office technologies as they are developed and implemented.
  • Manage paper or electronic filing systems by recording information, updating paperwork, or maintaining documents, such as attendance records or correspondence.
  • Meet with other departmental leaders to establish organizational goals, strategic plans, and objectives, as well as make decisions about personnel, resources, and space or equipment needs.
  • Oversee payroll functions, such as maintaining timekeeping information and processing and submitting payroll.
  • Read through contracts, regulations, and procedural guidelines to ensure comprehension and compliance.
  • Represent work unit at meetings or conferences and serve as liaison for requests or complaints.
  • Supervise administrative staff and provide training and orientation to new staff.
Supplemental
  • Direct or coordinate the supportive services department of a business, agency, or organization.
  • Plan, administer, and control budgets for contracts, equipment, and supplies.
  • Hire and terminate clerical and administrative personnel.
All data sourced from US Department of Labor, Employment & Training Administration O*Net Database.
Knowledge
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Knowledge

The items listed below are organized into sections that contain knowledge useful for pursuing a career in this field. Each section also contains a "Percentage of Importance" statistic that shows how relevant an item is to the occupation.
 Customer and Personal Service
  • 89%
    Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
 Administration and Management
  • 85%
    Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
 English Language
  • 81%
    Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
 Clerical
  • 78%
    Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
 Personnel and Human Resources
  • 67%
    Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
 Computers and Electronics
  • 67%
    Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
 Public Safety and Security
  • 66%
    Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
 Mathematics
  • 65%
    Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
 Economics and Accounting
  • 58%
    Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.
 Production and Processing
  • 58%
    Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
 Law and Government
  • 58%
    Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
 Education and Training
  • 57%
    Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
 Telecommunications
  • 53%
    Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
All data sourced from US Department of Labor, Employment & Training Administration O*Net Database.
Tools
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Tools
The tools listed below include machines, equipment, tools, and software that is useful for individuals who are interested in this career.
 Personal communication devices
  • Mobile phones
  • Multi-line telephone systems
 Computers
  • Laptop computers
  • Notebook computers
  • Personal digital assistants PDA
  • Desktop computers
  • Personal computers
  • Tablet computers
 Computer data input devices
  • Scanners
 Duplicating machines
  • Photocopying equipment
  • Laser facsimile machines
 Calculating machines and accessories
  • 10-key calculators
All data sourced from US Department of Labor, Employment & Training Administration O*Net Database.
Technology
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Technology
The technologies listed below include machines, equipment, tools, and software that is useful for individuals who are interested in this career.
 Business function specific software
  • ADP Enterprise HRMS
  • ADP Workforce NowHOT
  • Human resource management software HRMS
  • Microsoft ProjectHOT
  • Microsoft SharePointHOT
  • Oracle Primavera Enterprise Project Portfolio ManagementHOT
  • Google DriveHOT
  • Microsoft OfficeHOT
 Finance accounting and enterprise resource planning ERP software
  • Fund accounting software
  • Intuit QuickBooksHOT
  • Sage 50 Accounting
  • Microsoft DynamicsHOT
  • Microsoft Dynamics GPHOT
  • Oracle HyperionHOT
  • Oracle PeopleSoftHOT
  • Oracle PeopleSoft FinancialsHOT
  • SAPHOT
  • SAP Business ObjectsHOT
  • Sage MAS 200 ERPHOT
  • Delphi Technology
 Content authoring and editing software
  • Microsoft VisioHOT
  • Google DocsHOT
  • Microsoft WordHOT
  • Microsoft PowerPointHOT
  • LinkedInHOT
  • Microsoft ExcelHOT
  • Adobe Systems Adobe PageMaker
  • Microsoft Publisher
 Content management software
  • Atlassian JIRAHOT
  • Adobe Systems Adobe AcrobatHOT
 Data management and query software
  • Blackbaud The Raiser's Edge
  • Teradata DatabaseHOT
  • SAP BusinessObjects Crystal Reports
  • Data entry softwareHOT
  • FileMaker Pro
  • Microsoft AccessHOT
  • Sage 300 Construction and Real Estate
  • YardiHOT
  • LexisNexis
 Development software
  • RHOT
 Industry specific software
  • Autodesk AutoCADHOT
  • IBM SPSS StatisticsHOT
  • MinitabHOT
  • SASHOT
  • Supervisory control and data acquisition SCADA softwareHOT
  • Medical procedure coding software
  • PracticeWorks Systems Kodak WINOMS CS
 Network applications software
  • Microsoft Internet Explorer
  • Web browser software
 Operating environment software
  • Microsoft Windows XP
 Information exchange software
  • Email software
  • IBM NotesHOT
  • Microsoft OutlookHOT
  • Novell GroupWise
  • GroupMe
 System management software
  • IBM Power Systems software
All data sourced from US Department of Labor, Employment & Training Administration O*Net Database.
Certifications
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Certifications
The certifications listed below are useful to pursue if you are interested in a career in this field.
No specific certifications are listed for this career
All data sourced from US Department of Labor, Employment & Training Administration O*Net Database.
Licensing
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Licensing
The licensing information below is organized into sections and is useful for pursuing if you are interested in a career in this field.
No specific licensing information is listed for this occupation in the area you have selected.
All data sourced from US Department of Labor, Employment & Training Administration O*Net Database.
Related Programs
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Programs related to this career, offered by participating institution(s), are listed below.

Clicking on the Degree programs in the list below will take you away from the Careers page.
INSTITUTION
PROGRAMS
Brightpoint Community College
 Programs
Eastern Shore Community College
 Programs
Germanna Community College
 Programs
J Sargeant Reynolds Community College
 Programs
Laurel Ridge Community College
 Programs
New River Community College
 Programs
Northern Virginia Community College
 Programs
Paul D. Camp Community College
 Programs
Piedmont Virginia Community College
 Programs
Rappahannock Community College
 Programs
Southside Virginia Community College
 Programs
Tidewater Community College
 Programs
Virginia Highlands Community College
 Programs
Virginia Peninsula Community College
 Programs
Virginia Western Community College
 Programs
Wytheville Community College
 Programs
Jobs
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Jobs related to this career may be found on Indeed.com or on the Google Job Search page.