Career Details
11-9199.08 - Loss Prevention Managers
Plan and direct policies, procedures, or systems to prevent the loss of assets. Determine risk exposure or potential liability, and develop risk control measures.
Key Facts

Tasks

Core
- Review loss prevention exception reports and cash discrepancies to ensure adherence to guidelines.
- Perform cash audits and deposit investigations to fully account for store cash.
- Provide recommendations and solutions in crisis situations such as workplace violence, protests, and demonstrations.
- Monitor and review paperwork procedures and systems to prevent error-related shortages.
- Investigate or interview individuals suspected of shoplifting or internal theft.
- Direct installation of covert surveillance equipment, such as security cameras.
- Advise retail establishments on development of loss-investigation procedures.
- Visit stores to ensure compliance with company policies and procedures.
- Verify correct use and maintenance of physical security systems, such as closed-circuit television, merchandise tags, and burglar alarms.
- Train loss prevention staff, retail managers, or store employees on loss control and prevention measures.
- Supervise surveillance, detection, or criminal processing related to theft and criminal cases.
- Recommend improvements in loss prevention programs, staffing, scheduling, or training.
- Perform or direct inventory investigations in response to shrink results outside of acceptable ranges.
- Hire or supervise loss prevention staff.
- Maintain documentation of all loss prevention activity.
- Coordinate theft and fraud investigations involving career criminals or organized group activities.
- Direct loss prevention audit programs including target store audits, maintenance audits, safety audits, or electronic article surveillance (EAS) audits.
- Develop and maintain partnerships with federal, state, or local law enforcement agencies or members of the retail loss prevention community.
- Coordinate or conduct internal investigations of problems such as employee theft and violations of corporate loss prevention policies.
- Collaborate with law enforcement to investigate and solve external theft or fraud cases.
- Assess security needs across locations to ensure proper deployment of loss prevention resources, such as staff and technology.
- Analyze retail data to identify current or emerging trends in theft or fraud.
- Advise retail managers on compliance with applicable codes, laws, regulations, or standards.
- Monitor compliance to operational, safety, or inventory control procedures, including physical security standards.
- Identify potential for loss and develop strategies to eliminate it.
- Administer systems and programs to reduce loss, maintain inventory control, or increase safety.
Supplemental
- Maintain databases such as bad check logs, reports on multiple offenders, and alarm activation lists.
Knowledge

- 83%Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
- 78%Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
- 76%Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
- 75%Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
- 75%Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
- 71%Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- 70%Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
- 69%Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
- 69%Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
- 65%Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
- 62%Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
- 58%Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.
- 55%Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.
- 53%Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures and their history and origins.
- 51%Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
- 51%Knowledge of materials, methods, and the tools involved in the construction or repair of houses, buildings, or other structures such as highways and roads.
Tools

- Multiline telephone systems
- Laptop computers
- Personal computers
- Security alarm systems
- Video surveillance systems
- Physical access control systems
- Closed circuit television CCTV monitoring systems
- Fire alarm monitoring systems
Technology

- Personnel management software
- Enabl-u Technologies APIS
- Microsoft ProjectHOT
- Microsoft SharePointHOT
- Inventory tracking software
- Microsoft OfficeHOT
- Financial accounting software
- SAPHOT
- Time reporting software
- Microsoft WordHOT
- Microsoft PowerPointHOT
- Work scheduling software
- Microsoft ExcelHOT
- Microsoft AccessHOT
- MySQLHOT
- Structured query language SQLHOT
- MICROS XBR Loss Prevention
- Point of sale POS software programs
- Microsoft WindowsHOT
- Microsoft operating system
- IBM Lotus Notes
- Microsoft OutlookHOT
Certifications

- Certified Healthcare Safety Professional173 Tucker Road, Suite 202, Helena, Alabama 35080
- Water Loss Specialist9810 Patuxent Woods Dr., Suite K443-878-1000
- Certified Protection Professional1625 Prince Street, Alexandria, VA 22314-2818
- Loss Prevention Certified700 Matthews Mint Hill Road, Suite C Matthews, NC 28105(866) 433-5545
- Oracle Argus Safety 7 Implementation Essentials500 Oracle Parkway, Redwood Shores, CA 94065800-833-3536
- Certified Fraud ExaminerThe Gregor Building, 716 West Avenue, Austin, TX 787015124789070
- Professional Certified Investigator1625 Prince Street, Alexandria, Virginia 22314-2818
Licensing

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