Career Details
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Career Details

37-1011.00 - First-Line Supervisors of Housekeeping and Janitorial Workers


Directly supervise and coordinate work activities of cleaning personnel in hotels, hospitals, offices, and other establishments.


Key Facts
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Bright Outlook
Career Details
Green Job
Career Details
Current Employment
247,900
Estimate
Forecasted Employment
262,800
Estimate
Change in Employment
+14,900
Estimate
Change in Employment %
+6%
Estimate
Tasks
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Tasks
The tasks listed below can be performed to prepare you for a career in this field.
Core
  • Direct activities for stopping the spread of infections in facilities, such as hospitals.
  • Inspect work performed to ensure that it meets specifications and established standards.
  • Plan and prepare employee work schedules.
  • Perform or assist with cleaning duties as necessary.
  • Investigate complaints about service and equipment, and take corrective action.
  • Coordinate activities with other departments to ensure that services are provided in an efficient and timely manner.
  • Inspect and evaluate the physical condition of facilities to determine the type of work required.
  • Select the most suitable cleaning materials for different types of linens, furniture, flooring, and surfaces.
  • Instruct staff in work policies and procedures, and the use and maintenance of equipment.
  • Issue supplies and equipment to workers.
  • Forecast necessary levels of staffing and stock at different times to facilitate effective scheduling and ordering.
  • Inventory stock to ensure that supplies and equipment are available in adequate amounts.
  • Evaluate employee performance and recommend personnel actions, such as promotions, transfers, and dismissals.
  • Confer with staff to resolve performance and personnel problems, and to discuss company policies.
  • Establish and implement operational standards and procedures for the departments supervised.
  • Recommend or arrange for additional services, such as painting, repair work, renovations, and the replacement of furnishings and equipment.
  • Select and order or purchase new equipment, supplies, or furnishings.
  • Recommend changes that could improve service and increase operational efficiency.
  • Maintain required records of work hours, budgets, payrolls, and other information.
  • Supervise in-house services, such as laundries, maintenance and repair, dry cleaning, or valet services.
  • Advise managers, desk clerks, or admitting personnel of rooms ready for occupancy.
  • Prepare reports on activity, personnel, and information, such as occupancy, hours worked, facility usage, work performed, and departmental expenses.
  • Check and maintain equipment to ensure that it is in working order.
Supplemental
  • Screen job applicants, and hire new employees.
  • Perform financial tasks, such as estimating costs and preparing and managing budgets.
  • Perform grounds maintenance tasks, such as removing snow and mowing the lawn.
All data sourced from US Department of Labor, Employment & Training Administration O*Net Database.
Knowledge
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Knowledge

The items listed below are organized into sections that contain knowledge useful for pursuing a career in this field. Each section also contains a "Percentage of Importance" statistic that shows how relevant an item is to the occupation.
 Customer and Personal Service
  • 88%
    Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
 English Language
  • 79%
    Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
 Administration and Management
  • 74%
    Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
 Education and Training
  • 67%
    Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
 Public Safety and Security
  • 66%
    Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
 Personnel and Human Resources
  • 64%
    Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
 Clerical
  • 62%
    Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
 Production and Processing
  • 56%
    Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
 Economics and Accounting
  • 54%
    Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.
 Mathematics
  • 50%
    Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
All data sourced from US Department of Labor, Employment & Training Administration O*Net Database.
Tools
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Tools
The tools listed below include machines, equipment, tools, and software that is useful for individuals who are interested in this career.
 Floor machines and accessories
  • All-terrain vacuums
  • Auto scrubbers
  • Carpet shampooers
  • Carpet steamers
  • Commercial automatic floor scrubbers
  • Floor burnishers
  • Floor polishing machines
  • Floor scrubbing machines
  • Industrial vacuum cleaners
  • Power floor buffers
  • Powered floor washers
  • Wet-dry vacuums
 Cleaning equipment
  • Cleaning scrapers
  • Mop wringers
  • Pressure washers
  • Squeegees
 Computers
  • Desktop computers
  • Personal computers
 Ironing equipment
  • Flatwork ironers
  • Steam pressers
 Washing and drying equipment
  • Industrial clothes dryers
  • Light commercial washing machines
  • Washer extractors
 Personal communication devices
  • Multi-line telephone systems
 Face and head protection
  • Protective face shields
 Safety apparel
  • Rubber gloves
 Dispensing tools
  • Spray bottles
All data sourced from US Department of Labor, Employment & Training Administration O*Net Database.
Technology
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Technology
The technologies listed below include machines, equipment, tools, and software that is useful for individuals who are interested in this career.
 Business function specific software
  • Computerized bed control system software
  • Help desk software
  • Inventory tracking software
  • Microsoft OfficeHOT
  • Microsoft ProjectHOT
 Industry specific software
  • Computerized maintenance management system CMMS
 Data management and query software
  • Data entry softwareHOT
  • Facility use software
  • Microsoft AccessHOT
 Information exchange software
  • Email software
  • Microsoft OutlookHOT
 Content authoring and editing software
  • FacebookHOT
  • Microsoft ExcelHOT
  • Microsoft PowerPointHOT
  • Microsoft WordHOT
  • Word processing software
All data sourced from US Department of Labor, Employment & Training Administration O*Net Database.
Certifications
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Certifications
FastForward at Virginia's Community Colleges is a short-term training program for high-demand industries, like healthcare, information technology, and skilled trades and infrastructure, helping Virginians get the jobs and salaries they need. Our goal is to get you trained, help you earn your certification, and get you into a career that can support you and your family. Explore the latest training program offerings by visiting FastForward
The certifications listed below are useful to pursue if you are interested in a career in this field.
 Specialty
 Advanced
 Core
All data sourced from US Department of Labor, Employment & Training Administration O*Net Database.
Licensing
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Licensing
The licensing information below is organized into sections and is useful for pursuing if you are interested in a career in this field.
No specific licensing information is listed for this occupation in the area you have selected.
All data sourced from US Department of Labor, Employment & Training Administration O*Net Database.
Related Programs
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Programs related to this career, offered by participating institution(s), are listed below.

Clicking on the Degree programs in the list below will take you away from the Careers page.
INSTITUTION
PROGRAMS
Virginia Western Community College