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Career Details

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43-1011.00 - First-Line Supervisors of Office and Administrative Support Workers


Directly supervise and coordinate the activities of clerical and administrative support workers.


Key Facts
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Bright Outlook
1
Career Details
Green Job
Career Details
Current Employment
1,466,100
Estimate
Forecasted Employment
1,587,300
Estimate
Change in Employment
+121,200
Estimate
Change in Employment %
+8.3%
Estimate
Tasks
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Tasks
The tasks listed below can be performed to prepare you for a career in this field.
Core
  • Resolve customer complaints or answer customers' questions regarding policies and procedures.
  • Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
  • Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
  • Implement corporate or departmental policies, procedures, and service standards in conjunction with management.
  • Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
  • Train or instruct employees in job duties or company policies or arrange for training to be provided.
  • Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action.
  • Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.
  • Recruit, interview, and select employees.
  • Interpret and communicate work procedures and company policies to staff.
  • Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff.
  • Maintain records pertaining to inventory, personnel, orders, supplies, or machine maintenance.
  • Compute figures such as balances, totals, or commissions.
  • Research, compile, and prepare reports, manuals, correspondence, or other information required by management or governmental agencies.
  • Coordinate activities with other supervisory personnel or with other work units or departments.
  • Develop or update procedures, policies, or standards.
  • Make recommendations to management concerning such issues as staffing decisions or procedural changes.
  • Consult with managers or other personnel to resolve problems in areas such as equipment performance, output quality, or work schedules.
  • Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
Supplemental
  • Analyze financial activities of establishments or departments and provide input into budget planning and preparation processes.
  • Design, implement, or evaluate staff training and development programs, customer service initiatives, or performance measurement criteria.
  • Develop work schedules according to budgets and workloads.
  • Monitor inventory levels and requisition or purchase supplies as needed.
  • Discuss work problems or grievances with union representatives.
  • Plan for or coordinate office services, such as equipment or supply acquisition or organization, disposal of assets, relocation, parking, maintenance, or security services.
  • Arrange for necessary maintenance or repair work.
  • Keep informed of provisions of labor-management agreements and their effects on departmental operations.
  • Coordinate or perform activities associated with shipping, receiving, distribution, or transportation.
  • Plan layouts of stockrooms, warehouses, or other storage areas, considering turnover, size, weight, or related factors pertaining to items stored.
All data sourced from US Department of Labor, Employment & Training Administration O*Net Database.
Knowledge
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Knowledge

The items listed below are organized into sections that contain knowledge useful for pursuing a career in this field. Each section also contains a "Percentage of Importance" statistic that shows how relevant an item is to the occupation.
 Administration and Management
  • 90%
    Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
 Customer and Personal Service
  • 85%
    Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
 English Language
  • 74%
    Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
 Clerical
  • 74%
    Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
 Computers and Electronics
  • 66%
    Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
 Personnel and Human Resources
  • 63%
    Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
 Economics and Accounting
  • 62%
    Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.
 Education and Training
  • 59%
    Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
 Mathematics
  • 58%
    Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
 Law and Government
  • 52%
    Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
 Public Safety and Security
  • 51%
    Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
All data sourced from US Department of Labor, Employment & Training Administration O*Net Database.
Tools
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Tools
The tools listed below include machines, equipment, tools, and software that is useful for individuals who are interested in this career.
 Personal communication devices
  • Multi-line telephone systems
 Computers
  • Laptop computers
  • Desktop computers
  • Personal computers
 Computer data input devices
  • Computer data input scanners
  • Scanners
 Computer printers
  • Computer laser printers
 Duplicating machines
  • Photocopiers
  • Photocopying equipment
  • Laser facsimile machines
 Projectors and supplies
  • Liquid crystal display LCD projectors
All data sourced from US Department of Labor, Employment & Training Administration O*Net Database.
Technology
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Technology
The technologies listed below include machines, equipment, tools, and software that is useful for individuals who are interested in this career.
 Business function specific software
  • ADP Workforce NowHOT
  • Human resource management software HRMS
  • Oracle TaleoHOT
  • Contract management software
  • HCSS HeavyBid
  • HCSS HeavyJob
  • Microsoft ProjectHOT
  • Microsoft SharePointHOT
  • Microsoft Teams
  • Project management software
  • Slack
  • Google DriveHOT
  • Microsoft OfficeHOT
 Finance accounting and enterprise resource planning ERP software
  • Bookkeeping software
  • Fund accounting software
  • Intuit QuickBooksHOT
  • Intuit Quicken
  • Sage 50 Accounting
  • Tax software
  • Microsoft DynamicsHOT
  • Microsoft Dynamics GPHOT
  • NetSuite ERPHOT
  • Oracle Fusion ApplicationsHOT
  • Oracle HyperionHOT
  • Oracle JD Edwards EnterpriseOneHOT
  • Oracle PeopleSoftHOT
  • Oracle PeopleSoft FinancialsHOT
  • SAPHOT
  • SAP Business ObjectsHOT
  • Delphi Technology
  • Oracle E-Business Suite Financials
  • Payroll software
 Content authoring and editing software
  • JamBoard
  • Microsoft VisioHOT
  • SmugMug FlickrHOT
  • Loom
  • Screencastify
  • YouTubeHOT
  • Evernote
  • Google DocsHOT
  • Microsoft WordHOT
  • Microsoft PowerPointHOT
  • FacebookHOT
  • Social media sitesHOT
  • Work scheduling software
  • Microsoft ExcelHOT
  • Microsoft Publisher
 Content management software
  • Adobe Systems Adobe AcrobatHOT
  • Document management system software
  • Dropbox
 Data management and query software
  • Blackbaud The Raiser's Edge
  • Oracle Eloqua
  • Salesforce softwareHOT
  • SAP Crystal ReportsHOT
  • Blackboard software
  • Data entry softwareHOT
  • FileMaker Pro
  • Microsoft AccessHOT
  • Oracle softwareHOT
  • YardiHOT
  • LexisNexis
  • IBM Cognos ImpromptuHOT
  • MicroStrategyHOT
  • Qlik Tech QlikViewHOT
  • TableauHOT
 Industry specific software
  • IBM SPSS StatisticsHOT
  • MinitabHOT
  • Healthcare common procedure coding system HCPCSHOT
  • Henry Schein DentrixHOT
  • MEDITECH softwareHOT
  • Medical condition coding softwareHOT
  • Medical procedure coding software
 Network applications software
  • Microsoft Internet Explorer
  • Mozilla Firefox
  • Web browser software
 Networking software
  • CitrixHOT
  • IBM Domino
 Operating environment software
  • Apple macOSHOT
  • Handheld computer device software
  • Microsoft WindowsHOT
 Information exchange software
  • IBM NotesHOT
  • Microsoft ExchangeHOT
  • Microsoft OutlookHOT
  • LogMeIn GoToMeeting
  • GroupMe
All data sourced from US Department of Labor, Employment & Training Administration O*Net Database.
Certifications
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Certifications
The certifications listed below are useful to pursue if you are interested in a career in this field.
 Specialty
 Advanced
 Product/Equipment
 Core
All data sourced from US Department of Labor, Employment & Training Administration O*Net Database.
Licensing
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Licensing
The licensing information below is organized into sections and is useful for pursuing if you are interested in a career in this field.
No specific licensing information is listed for this occupation in the area you have selected.
All data sourced from US Department of Labor, Employment & Training Administration O*Net Database.
Related Programs
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Programs related to this career, offered by participating institution(s), are listed below.

Clicking on the Degree programs in the list below will take you away from the Careers page.
INSTITUTION
PROGRAMS
Germanna Community College
J Sargeant Reynolds Community College
John Tyler Community College
Lord Fairfax Community College
New River Community College
Northern Virginia Community College
Paul D. Camp Community College
Rappahannock Community College
Southside Virginia Community College
Thomas Nelson Community College
Tidewater Community College
Virginia Highlands Community College
Virginia Western Community College
Wytheville Community College
Jobs
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Job List

The jobs listed below have been found near USA (entered above) and are related to the Career selected. You can use the Location box above to change the city/state or zipcode to explore this or other careers at other locations of interest.


Clicking on a Job in the list below will take you away from the Careers page.
Job Title Company Date Location Details
MPS Customer Support Engineer ASML Sat, 24 Jul 2021 01:36:05 GMT | 5 months ago Austin, TX The CSE will interface with the customers, peers, local 2nd line support and staff management to assure timely and accurate support.
Oxford Customer Service Rep - UHDS Oregon State University Wed, 12 Jan 2022 20:20:15 GMT | 5 days ago Corvallis, OR 97331 D. Act as a first line of response for questions via phone, email, or walk-in guests to the department. A. Locks or unlocks office doors at the opening and…
Marketing Office Manager Northwestern Michigan College Fri, 14 Jan 2022 06:25:05 GMT | 4 days ago Traverse City, MI 49686 Serves as first line supervisor of a work group, or is an entry-level professional individual contributor. The Marketing Office Manager will support the Public…
Inbound Operations Manager Tradefull, LLC Thu, 06 Jan 2022 16:13:14 GMT | 11 days ago North Canton, OH 44720 Solves day-to-day operational problems on a first-line basis. This role requires supervisor responsibilities. Oversee fellow workers during warehousing tasks.
Human Resources Coordinator Village of Lake in the Hills, IL Mon, 03 Jan 2022 18:09:25 GMT | 14 days ago Lake in the Hills, IL 60156 Work is generally in a moderately noisy office setting (e.g. business office, light traffic). This position blends HR generalist and administrative duties to…
Patient Access Services / Financial Counseling Supervisor University of California San Francisco Mon, 15 Nov 2021 22:28:06 GMT | 30+ days ago San Francisco, CA 94143 Recommends, develops, and implements new and revised procedures as needed to support operations and promote a smooth patient flow. Job Code and Payroll Title.
Operations Supervisor Hawaii Gas Tue, 28 Sep 2021 21:47:09 GMT | 30+ days ago Kahului, HI 96732 Working conditions are normal for an office environment. Performs first-line supervisory duties in planning, organizing, coordinating, scheduling, and directing…
Contracts Coordinator HealthEquity Inc. Thu, 22 Jul 2021 07:43:41 GMT | 6 months ago Irving, TX 75063 Assists with special project as necessary to support the Legal Department. The Contracts Coordinator is responsible for supporting general administrative…
Temporary Administrative Associate (UTEMPS) University of Texas at Austin Wed, 05 Jan 2022 02:39:08 GMT | 13 days ago Austin, TX 78712 Provide first-line tech support and submit tickets to Technology Resources/LAITS as necessary. Point of contact for departmental administrative needs.
Campus IT Technician The Art Institute of Tampa, LLC Fri, 07 Jan 2022 18:06:29 GMT | 10 days ago Tampa, FL 33614 Alerts supervisor to recurring incidents and patterns of problems in a timely manner. Minimum five years’ field related experience with emphasis in desktop…
Customer Service Representative - FLFHC The Michaels Organization Thu, 13 Jan 2022 18:18:49 GMT | 4 days ago Leavenworth, KS 66027 The CSR performs a variety of administrative and office support activities. The Customer Service Representative (CSR) serves as the first line of customer…
Senior Workplace Experience Coordinator CBRE Mon, 20 Dec 2021 19:10:11 GMT | 28 days ago Tampa, FL 33602 Errors in judgment may cause short-term impact to co-workers and supervisor. Ability to respond to common inquiries or complaints from clients, co-workers, and…
Maintenance Technician – Kingswood The Michaels Organization Sat, 09 Oct 2021 05:49:02 GMT | 30+ days ago Los Angeles, CA 90027 The CSR performs a variety of administrative and office support activities. The Customer Service Representative (CSR) serves as the first line of customer…
Laboratory Operations Manager - Chemistry - Full Time/Days Mount Sinai Fri, 06 Nov 2020 04:37:00 GMT | 14 months ago New York, NY Manages staff of first line supervisors, technologists and coordinator and may assume responsibility for the absence of appropriate supervisory staff.
Clinical Compliance Specialist - LPN CenterLight Health System Mon, 03 Jan 2022 22:22:04 GMT | 14 days ago Brooklyn, NY 11212 Acts as the first line support for staff, physicians and other related providers, as well as, patients on service-specific to clinical issues.
Customer Service Lead Emergency Department Lancaster General Health Mon, 30 Aug 2021 22:06:56 GMT | 4 months ago Lancaster, PA Serves as the first line resource for registration staff. Acts as a first line resource for staff and resolves complex registration issues.
Scheduler - Remote TeamHealth Wed, 27 Oct 2021 19:23:51 GMT | 30+ days ago Tennessee Job performed in a well-lighted, modern office setting; Serves as first line of defense in a rotating 24-hour on call period which includes taking the call from…
Deputy Judicial Marshal State of Maine Judicial Branch Sun, 26 Dec 2021 05:45:02 GMT | 23 days ago South Paris, ME 04281 Deputy Judicial Marshals provide the first line of defense for the court system when assigned to the duties of entry screening.
Lead Referral Coordinator Lancaster General Health Fri, 14 Jan 2022 22:07:57 GMT | 3 days ago Lancaster, PA Acts as a first line resource for staff and resolves complex issues. Assists supervisor/manager in daily operations of Patient Access departments.
Administrative Support Supervisor (N7001) Lane County Fri, 24 Dec 2021 11:54:25 GMT | 25 days ago Eugene, OR 97401 This is the first-line supervisory level in a job series of administrative support type work. Submits justifications for budget items for the administrative…
Telephone Triage Nurse - Kids Health on Call-Alfred I duPont Hospital Nemours Sun, 26 Dec 2021 19:02:17 GMT | 22 days ago Wilmington, DE 19803 To provide first line response to patient questions and concerns with escalation to the primary care on-call physician when necessary.
Senior Management Analyst (Grants Option) City of Chula Vista Mon, 03 Jan 2022 11:35:43 GMT | 15 days ago Chula Vista, CA 91909 Some movement is required from office to office and there is exposure to the external environment when going to outlying offices and meetings.
Human Resource Consultant 4/3 In Training (HRC4/3IT) State of Washington Mon, 10 Jan 2022 17:48:21 GMT | 7 days ago Monroe, WA Become familiar with the performance evaluation process including procedure and content and advise managers and supervisors accordingly.
Human Resources Coordinator Lake in the Hills, Village of (IL) Mon, 03 Jan 2022 23:29:42 GMT | 14 days ago Lake in the Hills, IL 60156 Work is generally in a moderately noisy office setting (e.g. business office, light traffic). This position blends HR generalist and administrative duties to…
HR Coordinator - Shoreline Branch Office Allied Universal Wed, 12 Jan 2022 23:37:04 GMT | 5 days ago Shoreline, WA 98155 Assists Corporate Human Resources with the annual open enrollment process; provides first-line answers to benefit related questions, or working with Corporate…
Engineering Support Services Manager Marin Municipal Water District Tue, 09 Nov 2021 23:30:49 GMT | 30+ days ago Corte Madera, CA 94925 Incumbents in this class are responsible for direction and management of several work units through first-line supervisors within the Engineering Support…
Legal Support Professional University of Colorado Tue, 18 Jan 2022 01:08:45 GMT | 11 hours ago Denver, CO 80217 Provide administrative support to attorneys and other support staff, which include: Serve as first-line IT liaison and coordinate maintenance and repairs for…
Senior Administrative Associate, Department of Electrical and Computer Engineering, Cockrell School of Engineering University of Texas at Austin Mon, 08 Nov 2021 20:38:14 GMT | 30+ days ago Austin, TX 78712 Provide administrative support for the Department of Electrical and Computer Engineering Student Services Office. Repetitive use of a keyboard at a workstation.
Customer Support Engineer - Entry Level ASML Tue, 04 Jan 2022 19:35:12 GMT | 13 days ago Chandler, AZ 85224 Work with co-workers, customer & field support in isolating and solving problems. Provide appropriate support and assistance to less experienced ASML personnel…
Custodial Worker Supervisor US Architect of the Capitol Sat, 15 Jan 2022 03:48:13 GMT | 3 days ago Washington, DC Performs administrative and technical supervisory functions for subordinates. Resolves complaints and grievances as delegated by higher level supervisors.
Customer Support Engineer ASML Wed, 08 Dec 2021 01:35:11 GMT | 30+ days ago Eagan, MN The CSE will interface with the customers, peers, local 2nd line support and staff management to assure timely and accurate support.
Service Desk Administrator I CORE Electric Cooperative Wed, 29 Dec 2021 01:33:28 GMT | 20 days ago Sedalia, CO None: The worker is not substantially exposed to adverse environmental conditions (as in typical office or administrative work).
Learning Community Support Specialist Indianapolis Public Schools Wed, 15 Dec 2021 23:09:46 GMT | 30+ days ago Indianapolis, IN Seek support from certain central office staff for questions or concerns. This team member is the first line of support and acts at the point of contact among…
Sr. Manager - Security Wm Bolthouse Farms Inc Wed, 05 Jan 2022 05:33:05 GMT | 13 days ago Bakersfield, CA 93307 Our rich benefits packages are designed to support the health and well-being of both our eligible co-workers and their families.
Ops & Support Supervisor Western and Southern Financial Group Thu, 06 Jan 2022 04:48:46 GMT | 12 days ago Tampa, FL 33624 Serves as a first line resource for the agency to assist with death claim handling, escalated complaints, and issue resolution.
HR Coordinator Allied Universal Tue, 21 Dec 2021 23:17:22 GMT | 27 days ago Houston, TX 77029 Assists Corporate Human Resources with the annual open enrollment process; provides first-line answers to benefit related questions, or working with Corporate…
Commercial Building and Commercial Electrical Supervisor Prince George's County, MD Tue, 09 Nov 2021 17:22:24 GMT | 30+ days ago Largo, MD 20774 The incumbent functions as a first-line manager who directly supervises senior county inspectors and indirect subordinates.
Service Desk Analyst (Technical or Patient Support) UnityBPO Wed, 17 Nov 2021 05:51:31 GMT | 30+ days ago Albuquerque, NM 87109 Whether it be communication via phone, email or chat, our Analysts provide timely support to both our internal and external customers.
Human Resources Generalist City of Watauga Wed, 29 Dec 2021 19:36:18 GMT | 19 days ago Watauga, TX 76148 Provides first line customer service to employees, applicants, and members of the public. Provides a wide range of administrative and professional support,…
Family Independence Manager 15 State of Michigan Tue, 11 Jan 2022 19:13:02 GMT | 6 days ago Owosso, MI This position supervises, directs, and monitors the activities of the First line Family Independence Managers in a Department of Human Services (DHHS) local…
Customer Service Rep - Pacific Beacon Naval Base The Michaels Organization Thu, 13 Jan 2022 17:54:24 GMT | 4 days ago San Diego, CA 92136 The CSR performs a variety of administrative and office support activities. The Customer Service Representative (CSR) serves as the first line of customer…
Customer Service Rep The Michaels Organization Wed, 10 Nov 2021 22:39:21 GMT | 30+ days ago San Diego, CA 92136 The CSR performs a variety of administrative and office support activities. The Customer Service Representative (CSR) serves as the first line of customer…
Clinical Compliance Specialist CenterLight Health System Wed, 12 Jan 2022 20:39:30 GMT | 5 days ago Bronx, NY Acts as the first line support for staff and patients on clinical service-specific issues. Develops and maintains positive “customer” relationships (“customer”…
Office Supervisor 9 State of Michigan Fri, 14 Jan 2022 19:11:51 GMT | 3 days ago Kalamazoo, MI 49001 Four years of office experience involving administrative support office practices, including two years equivalent to an E7-level administrative support worker.
Human Resource Consultant 4/3 In Training (HRC4/3IT) State of Washington Dept. of Corrections Mon, 10 Jan 2022 20:29:55 GMT | 7 days ago Monroe, WA Provides first-line supervision to Human Resource Consultant 1. Provide consultation. advice, interpretation, guidance, and support to Appointing Authorities,…
Human Resources Analyst II/Employee Relations Colorado Judicial Branch Mon, 27 Dec 2021 23:35:20 GMT | 21 days ago Colorado Springs, CO May be considered a first line of contact during employee emergencies. Provides support on the research, design, implementation and communication of human…
Divisional Executive Assistant ESU Wed, 24 Nov 2021 13:24:08 GMT | 30+ days ago East Stroudsburg, PA 18301 Staff Supervision: First line supervisor for EDE administrative assistant. Designated trainer for the EDE clerical staff and student workers.
CONTINUING EDUCATION COORDINATOR University of Washington Tue, 16 Nov 2021 06:50:27 GMT | 30+ days ago Seattle, WA 98195 OSHA Outreach Training Program support. Provide the first line of response for inquiries, course enrollments and changes, and troubleshooting.
Maintenance Technician - Fort Irwin The Michaels Organization Wed, 06 Oct 2021 05:37:07 GMT | 30+ days ago Fort Irwin, CA 92310 The CSR performs a variety of administrative and office support activities. The Customer Service Representative (CSR) serves as the first line of customer…
Jobs listed on this page are currently available positions and are sourced from Indeed.com.