43-1011.00 - First-Line Supervisors of Office and Administrative Support Workers
Directly supervise and coordinate the activities of clerical and administrative support workers.
- Resolve customer complaints or answer customers' questions regarding policies and procedures.
- Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
- Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
- Implement corporate or departmental policies, procedures, and service standards in conjunction with management.
- Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
- Train or instruct employees in job duties or company policies or arrange for training to be provided.
- Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action.
- Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.
- Recruit, interview, and select employees.
- Interpret and communicate work procedures and company policies to staff.
- Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff.
- Maintain records pertaining to inventory, personnel, orders, supplies, or machine maintenance.
- Compute figures such as balances, totals, or commissions.
- Research, compile, and prepare reports, manuals, correspondence, or other information required by management or governmental agencies.
- Coordinate activities with other supervisory personnel or with other work units or departments.
- Develop or update procedures, policies, or standards.
- Make recommendations to management concerning such issues as staffing decisions or procedural changes.
- Consult with managers or other personnel to resolve problems in areas such as equipment performance, output quality, or work schedules.
- Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Analyze financial activities of establishments or departments and provide input into budget planning and preparation processes.
- Design, implement, or evaluate staff training and development programs, customer service initiatives, or performance measurement criteria.
- Develop work schedules according to budgets and workloads.
- Monitor inventory levels and requisition or purchase supplies as needed.
- Discuss work problems or grievances with union representatives.
- Plan for or coordinate office services, such as equipment or supply acquisition or organization, disposal of assets, relocation, parking, maintenance, or security services.
- Arrange for necessary maintenance or repair work.
- Keep informed of provisions of labor-management agreements and their effects on departmental operations.
- Coordinate or perform activities associated with shipping, receiving, distribution, or transportation.
- Plan layouts of stockrooms, warehouses, or other storage areas, considering turnover, size, weight, or related factors pertaining to items stored.
Clicking on the Degree programs in the list below will take you away from the Careers page.
The curriculum is designed for individuals who seek employment in business management or for those presently in management who are seeking promotion. Job opportunities include administrative assistant, management trainee, department head, branch manager, office manager, manager of small business, and supervisor.
This curriculum is designed for individuals who plan to transfer to a four-year college or university to complete a baccalaureate degree program in business administration with a major in accounting, business management, decision science and management, information systems, finance, marketing, etc.
Clicking on a Job in the list below will take you away from the Careers page.
|MPS Customer Support Engineer||ASML||Sat, 24 Jul 2021 01:36:05 GMT | 5 months ago||Austin, TX||The CSE will interface with the customers, peers, local 2nd line support and staff management to assure timely and accurate support.|
|Oxford Customer Service Rep - UHDS||Oregon State University||Wed, 12 Jan 2022 20:20:15 GMT | 5 days ago||Corvallis, OR 97331||D. Act as a first line of response for questions via phone, email, or walk-in guests to the department. A. Locks or unlocks office doors at the opening and…|
|Marketing Office Manager||Northwestern Michigan College||Fri, 14 Jan 2022 06:25:05 GMT | 4 days ago||Traverse City, MI 49686||Serves as first line supervisor of a work group, or is an entry-level professional individual contributor. The Marketing Office Manager will support the Public…|
|Inbound Operations Manager||Tradefull, LLC||Thu, 06 Jan 2022 16:13:14 GMT | 11 days ago||North Canton, OH 44720||Solves day-to-day operational problems on a first-line basis. This role requires supervisor responsibilities. Oversee fellow workers during warehousing tasks.|
|Human Resources Coordinator||Village of Lake in the Hills, IL||Mon, 03 Jan 2022 18:09:25 GMT | 14 days ago||Lake in the Hills, IL 60156||Work is generally in a moderately noisy office setting (e.g. business office, light traffic). This position blends HR generalist and administrative duties to…|
|Patient Access Services / Financial Counseling Supervisor||University of California San Francisco||Mon, 15 Nov 2021 22:28:06 GMT | 30+ days ago||San Francisco, CA 94143||Recommends, develops, and implements new and revised procedures as needed to support operations and promote a smooth patient flow. Job Code and Payroll Title.|
|Operations Supervisor||Hawaii Gas||Tue, 28 Sep 2021 21:47:09 GMT | 30+ days ago||Kahului, HI 96732||Working conditions are normal for an office environment. Performs first-line supervisory duties in planning, organizing, coordinating, scheduling, and directing…|
|Contracts Coordinator||HealthEquity Inc.||Thu, 22 Jul 2021 07:43:41 GMT | 6 months ago||Irving, TX 75063||Assists with special project as necessary to support the Legal Department. The Contracts Coordinator is responsible for supporting general administrative…|
|Temporary Administrative Associate (UTEMPS)||University of Texas at Austin||Wed, 05 Jan 2022 02:39:08 GMT | 13 days ago||Austin, TX 78712||Provide first-line tech support and submit tickets to Technology Resources/LAITS as necessary. Point of contact for departmental administrative needs.|
|Campus IT Technician||The Art Institute of Tampa, LLC||Fri, 07 Jan 2022 18:06:29 GMT | 10 days ago||Tampa, FL 33614||Alerts supervisor to recurring incidents and patterns of problems in a timely manner. Minimum five years’ field related experience with emphasis in desktop…|
|Customer Service Representative - FLFHC||The Michaels Organization||Thu, 13 Jan 2022 18:18:49 GMT | 4 days ago||Leavenworth, KS 66027||The CSR performs a variety of administrative and office support activities. The Customer Service Representative (CSR) serves as the first line of customer…|
|Senior Workplace Experience Coordinator||CBRE||Mon, 20 Dec 2021 19:10:11 GMT | 28 days ago||Tampa, FL 33602||Errors in judgment may cause short-term impact to co-workers and supervisor. Ability to respond to common inquiries or complaints from clients, co-workers, and…|
|Maintenance Technician – Kingswood||The Michaels Organization||Sat, 09 Oct 2021 05:49:02 GMT | 30+ days ago||Los Angeles, CA 90027||The CSR performs a variety of administrative and office support activities. The Customer Service Representative (CSR) serves as the first line of customer…|
|Laboratory Operations Manager - Chemistry - Full Time/Days||Mount Sinai||Fri, 06 Nov 2020 04:37:00 GMT | 14 months ago||New York, NY||Manages staff of first line supervisors, technologists and coordinator and may assume responsibility for the absence of appropriate supervisory staff.|
|Clinical Compliance Specialist - LPN||CenterLight Health System||Mon, 03 Jan 2022 22:22:04 GMT | 14 days ago||Brooklyn, NY 11212||Acts as the first line support for staff, physicians and other related providers, as well as, patients on service-specific to clinical issues.|
|Customer Service Lead Emergency Department||Lancaster General Health||Mon, 30 Aug 2021 22:06:56 GMT | 4 months ago||Lancaster, PA||Serves as the first line resource for registration staff. Acts as a first line resource for staff and resolves complex registration issues.|
|Scheduler - Remote||TeamHealth||Wed, 27 Oct 2021 19:23:51 GMT | 30+ days ago||Tennessee||Job performed in a well-lighted, modern office setting; Serves as first line of defense in a rotating 24-hour on call period which includes taking the call from…|
|Deputy Judicial Marshal||State of Maine Judicial Branch||Sun, 26 Dec 2021 05:45:02 GMT | 23 days ago||South Paris, ME 04281||Deputy Judicial Marshals provide the first line of defense for the court system when assigned to the duties of entry screening.|
|Lead Referral Coordinator||Lancaster General Health||Fri, 14 Jan 2022 22:07:57 GMT | 3 days ago||Lancaster, PA||Acts as a first line resource for staff and resolves complex issues. Assists supervisor/manager in daily operations of Patient Access departments.|
|Administrative Support Supervisor (N7001)||Lane County||Fri, 24 Dec 2021 11:54:25 GMT | 25 days ago||Eugene, OR 97401||This is the first-line supervisory level in a job series of administrative support type work. Submits justifications for budget items for the administrative…|
|Telephone Triage Nurse - Kids Health on Call-Alfred I duPont Hospital||Nemours||Sun, 26 Dec 2021 19:02:17 GMT | 22 days ago||Wilmington, DE 19803||To provide first line response to patient questions and concerns with escalation to the primary care on-call physician when necessary.|
|Senior Management Analyst (Grants Option)||City of Chula Vista||Mon, 03 Jan 2022 11:35:43 GMT | 15 days ago||Chula Vista, CA 91909||Some movement is required from office to office and there is exposure to the external environment when going to outlying offices and meetings.|
|Human Resource Consultant 4/3 In Training (HRC4/3IT)||State of Washington||Mon, 10 Jan 2022 17:48:21 GMT | 7 days ago||Monroe, WA||Become familiar with the performance evaluation process including procedure and content and advise managers and supervisors accordingly.|
|Human Resources Coordinator||Lake in the Hills, Village of (IL)||Mon, 03 Jan 2022 23:29:42 GMT | 14 days ago||Lake in the Hills, IL 60156||Work is generally in a moderately noisy office setting (e.g. business office, light traffic). This position blends HR generalist and administrative duties to…|
|HR Coordinator - Shoreline Branch Office||Allied Universal||Wed, 12 Jan 2022 23:37:04 GMT | 5 days ago||Shoreline, WA 98155||Assists Corporate Human Resources with the annual open enrollment process; provides first-line answers to benefit related questions, or working with Corporate…|
|Engineering Support Services Manager||Marin Municipal Water District||Tue, 09 Nov 2021 23:30:49 GMT | 30+ days ago||Corte Madera, CA 94925||Incumbents in this class are responsible for direction and management of several work units through first-line supervisors within the Engineering Support…|
|Legal Support Professional||University of Colorado||Tue, 18 Jan 2022 01:08:45 GMT | 11 hours ago||Denver, CO 80217||Provide administrative support to attorneys and other support staff, which include: Serve as first-line IT liaison and coordinate maintenance and repairs for…|
|Senior Administrative Associate, Department of Electrical and Computer Engineering, Cockrell School of Engineering||University of Texas at Austin||Mon, 08 Nov 2021 20:38:14 GMT | 30+ days ago||Austin, TX 78712||Provide administrative support for the Department of Electrical and Computer Engineering Student Services Office. Repetitive use of a keyboard at a workstation.|
|Customer Support Engineer - Entry Level||ASML||Tue, 04 Jan 2022 19:35:12 GMT | 13 days ago||Chandler, AZ 85224||Work with co-workers, customer & field support in isolating and solving problems. Provide appropriate support and assistance to less experienced ASML personnel…|
|Custodial Worker Supervisor||US Architect of the Capitol||Sat, 15 Jan 2022 03:48:13 GMT | 3 days ago||Washington, DC||Performs administrative and technical supervisory functions for subordinates. Resolves complaints and grievances as delegated by higher level supervisors.|
|Customer Support Engineer||ASML||Wed, 08 Dec 2021 01:35:11 GMT | 30+ days ago||Eagan, MN||The CSE will interface with the customers, peers, local 2nd line support and staff management to assure timely and accurate support.|
|Service Desk Administrator I||CORE Electric Cooperative||Wed, 29 Dec 2021 01:33:28 GMT | 20 days ago||Sedalia, CO||None: The worker is not substantially exposed to adverse environmental conditions (as in typical office or administrative work).|
|Learning Community Support Specialist||Indianapolis Public Schools||Wed, 15 Dec 2021 23:09:46 GMT | 30+ days ago||Indianapolis, IN||Seek support from certain central office staff for questions or concerns. This team member is the first line of support and acts at the point of contact among…|
|Sr. Manager - Security||Wm Bolthouse Farms Inc||Wed, 05 Jan 2022 05:33:05 GMT | 13 days ago||Bakersfield, CA 93307||Our rich benefits packages are designed to support the health and well-being of both our eligible co-workers and their families.|
|Ops & Support Supervisor||Western and Southern Financial Group||Thu, 06 Jan 2022 04:48:46 GMT | 12 days ago||Tampa, FL 33624||Serves as a first line resource for the agency to assist with death claim handling, escalated complaints, and issue resolution.|
|HR Coordinator||Allied Universal||Tue, 21 Dec 2021 23:17:22 GMT | 27 days ago||Houston, TX 77029||Assists Corporate Human Resources with the annual open enrollment process; provides first-line answers to benefit related questions, or working with Corporate…|
|Commercial Building and Commercial Electrical Supervisor||Prince George's County, MD||Tue, 09 Nov 2021 17:22:24 GMT | 30+ days ago||Largo, MD 20774||The incumbent functions as a first-line manager who directly supervises senior county inspectors and indirect subordinates.|
|Service Desk Analyst (Technical or Patient Support)||UnityBPO||Wed, 17 Nov 2021 05:51:31 GMT | 30+ days ago||Albuquerque, NM 87109||Whether it be communication via phone, email or chat, our Analysts provide timely support to both our internal and external customers.|
|Human Resources Generalist||City of Watauga||Wed, 29 Dec 2021 19:36:18 GMT | 19 days ago||Watauga, TX 76148||Provides first line customer service to employees, applicants, and members of the public. Provides a wide range of administrative and professional support,…|
|Family Independence Manager 15||State of Michigan||Tue, 11 Jan 2022 19:13:02 GMT | 6 days ago||Owosso, MI||This position supervises, directs, and monitors the activities of the First line Family Independence Managers in a Department of Human Services (DHHS) local…|
|Customer Service Rep - Pacific Beacon Naval Base||The Michaels Organization||Thu, 13 Jan 2022 17:54:24 GMT | 4 days ago||San Diego, CA 92136||The CSR performs a variety of administrative and office support activities. The Customer Service Representative (CSR) serves as the first line of customer…|
|Customer Service Rep||The Michaels Organization||Wed, 10 Nov 2021 22:39:21 GMT | 30+ days ago||San Diego, CA 92136|
|Clinical Compliance Specialist||CenterLight Health System||Wed, 12 Jan 2022 20:39:30 GMT | 5 days ago||Bronx, NY||Acts as the first line support for staff and patients on clinical service-specific issues. Develops and maintains positive “customer” relationships (“customer”…|
|Office Supervisor 9||State of Michigan||Fri, 14 Jan 2022 19:11:51 GMT | 3 days ago||Kalamazoo, MI 49001||Four years of office experience involving administrative support office practices, including two years equivalent to an E7-level administrative support worker.|
|Human Resource Consultant 4/3 In Training (HRC4/3IT)||State of Washington Dept. of Corrections||Mon, 10 Jan 2022 20:29:55 GMT | 7 days ago||Monroe, WA||Provides first-line supervision to Human Resource Consultant 1. Provide consultation. advice, interpretation, guidance, and support to Appointing Authorities,…|
|Human Resources Analyst II/Employee Relations||Colorado Judicial Branch||Mon, 27 Dec 2021 23:35:20 GMT | 21 days ago||Colorado Springs, CO||May be considered a first line of contact during employee emergencies. Provides support on the research, design, implementation and communication of human…|
|Divisional Executive Assistant||ESU||Wed, 24 Nov 2021 13:24:08 GMT | 30+ days ago||East Stroudsburg, PA 18301||Staff Supervision: First line supervisor for EDE administrative assistant. Designated trainer for the EDE clerical staff and student workers.|
|CONTINUING EDUCATION COORDINATOR||University of Washington||Tue, 16 Nov 2021 06:50:27 GMT | 30+ days ago||Seattle, WA 98195||OSHA Outreach Training Program support. Provide the first line of response for inquiries, course enrollments and changes, and troubleshooting.|
|Maintenance Technician - Fort Irwin||The Michaels Organization||Wed, 06 Oct 2021 05:37:07 GMT | 30+ days ago||Fort Irwin, CA 92310|