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Career Details

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11-9131.00 - Postmasters and Mail Superintendents


Plan, direct, or coordinate operational, administrative, management, and support services of a U.S. post office; or coordinate activities of workers engaged in postal and related work in assigned post office.


Key Facts
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Bright Outlook
Career Details
Green Job
Career Details
Current Employment
17,300
Estimate
Forecasted Employment
12,800
Estimate
Change in Employment
-4,600
Estimate
Change in Employment %
-26.2%
Estimate
Tasks
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Tasks
The tasks listed below can be performed to prepare you for a career in this field.
Core
  • Organize and supervise activities, such as the processing of incoming and outgoing mail.
  • Direct and coordinate operational, management, and supportive services of one or a number of postal facilities.
  • Resolve customer complaints.
  • Hire and train employees, and evaluate their performance.
  • Prepare employee work schedules.
  • Prepare and submit detailed and summary reports of post office activities to designated supervisors.
  • Negotiate labor disputes.
  • Monitor employees' work schedules and attendance for payroll purposes.
Supplemental
  • Collect rents for post office boxes.
  • Issue and cash money orders.
  • Inform the public of available services, and of postal laws and regulations.
  • Select and train postmasters and managers of associate postal units.
  • Confer with suppliers to obtain bids for proposed purchases and to requisition supplies, disbursing funds according to federal regulations.
All data sourced from US Department of Labor, Employment & Training Administration O*Net Database.
Knowledge
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Knowledge

The items listed below are organized into sections that contain knowledge useful for pursuing a career in this field. Each section also contains a "Percentage of Importance" statistic that shows how relevant an item is to the occupation.
 Administration and Management
  • 88%
    Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
 Public Safety and Security
  • 84%
    Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
 English Language
  • 82%
    Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
 Production and Processing
  • 81%
    Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
 Customer and Personal Service
  • 79%
    Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
 Education and Training
  • 74%
    Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
 Personnel and Human Resources
  • 72%
    Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
 Mathematics
  • 72%
    Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
 Clerical
  • 72%
    Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
 Computers and Electronics
  • 71%
    Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
 Transportation
  • 71%
    Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.
 Law and Government
  • 65%
    Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
 Psychology
  • 61%
    Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
 Economics and Accounting
  • 60%
    Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.
 Communications and Media
  • 56%
    Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.
 Sales and Marketing
  • 54%
    Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
 Mechanical
  • 51%
    Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
All data sourced from US Department of Labor, Employment & Training Administration O*Net Database.
Tools
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Tools
The tools listed below include machines, equipment, tools, and software that is useful for individuals who are interested in this career.
 Weight measuring instruments
  • Digital postal scales
 Personal communication devices
  • Multiline telephone systems
 Computers
  • Point of sale POS computer terminals
  • Personal computers
  • Tablet computers
 Computer data input devices
  • Barcode scanners
  • Credit card machines
  • Computer data input scanners
 Computer printers
  • Computer laser printers
 Mail machines
  • Postage meters
  • Postage validation imprinters
  • Postage canceling machines
 Sorting machines
  • Mail sorting equipment
 Surveillance and detection equipment
  • Security alarm systems
  • Video monitoring systems
All data sourced from US Department of Labor, Employment & Training Administration O*Net Database.
Technology
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Technology
The technologies listed below include machines, equipment, tools, and software that is useful for individuals who are interested in this career.
 Business function specific software
  • eBuy
  • Personnel management software
  • Personnel scheduling software
  • Microsoft OfficeHOT
 Content authoring and editing software
  • Microsoft WordHOT
  • Microsoft PowerPointHOT
  • Microsoft ExcelHOT
 Data management and query software
  • Collection Point Management System CPMS
  • Data entry softwareHOT
  • Facility database software
  • Postal tracking software
  • Web Box Activity Tracing System WebBATS
 Industry specific software
  • Vehicle management software
  • Point of sale POS software
 Information exchange software
  • Email software
  • Postal boundary mapping software
All data sourced from US Department of Labor, Employment & Training Administration O*Net Database.
Certifications
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Certifications
The certifications listed below are useful to pursue if you are interested in a career in this field.
 Advanced
All data sourced from US Department of Labor, Employment & Training Administration O*Net Database.
Licensing
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Licensing
The licensing information below is organized into sections and is useful for pursuing if you are interested in a career in this field.
No specific licensing information is listed for this occupation in the area you have selected.
All data sourced from US Department of Labor, Employment & Training Administration O*Net Database.
Related Programs
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Programs related to this career, offered by participating institution(s), are listed below.

Clicking on the Degree programs in the list below will take you away from the Careers page.
INSTITUTION
PROGRAMS
Brightpoint Community College
Eastern Shore Community College
Germanna Community College
J Sargeant Reynolds Community College
Northern Virginia Community College
Rappahannock Community College
Southside Virginia Community College
Tidewater Community College
Virginia Peninsula Community College
Virginia Western Community College
Wytheville Community College
Jobs
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